Masjid Customer Agreement

Who this agreement is between

This agreement is between your masjid and Muslim Blue LLC, a Wyoming limited liability company, the company that runs Muslim.Blue. In this agreement, "we" and "us" mean that company, and "Blue" means Muslim.Blue: the Office, the public masjid pages, the screens, giving, and the other tools we offer to masjids.

"Your masjid" means the masjid, musalla, student group or other organization that uses Blue. It includes the people your masjid gives a role in its Office, such as owners, imams, secretaries and treasurers.

This agreement is accepted for your masjid, when your masjid is published or a card is added for its plan, by the person who agrees to it in the Office, and that person confirms they may bind your masjid.

An owner of your masjid agrees to this agreement in the Office by checking "I agree to the Masjid Customer Agreement for" your masjid, "and I may bind this masjid." It is asked before your masjid is published and before a card is added for its plan. Blue records which version your masjid agreed to and the exact words of it, the owner who agreed and when, for your masjid alone. Only an owner can agree for the masjid.

An owner may also ask a second officer of your masjid, such as its president or treasurer, to confirm this agreement by email. Some states' laws protect a nonprofit's contract best when two of its officers sign it. Blue records the version of this agreement the officer confirmed. It also records the officer's name and office, as they confirmed them, and when they confirmed. The confirmation is optional, and nothing waits on it.

Your masjid's people also use Blue with their own Muslim Colors account. Their use is covered by the Terms of Use, the Privacy Notice, the Giving Terms and the Acceptable Use Policy. The Acceptable Use Policy is part of this agreement too.

What Blue does for your masjid

Blue gives your masjid an Office on the web, where the people you choose run the masjid's prayer times, screens, giving and community tools. What each person can see and change follows the role your masjid gives them. Only an owner adds people to the Office and gives them roles.

• Prayer times. Blue calculates adhan times and shows the iqamah times your masjid sets. When a time your masjid set would come before its adhan, or after its prayer ends, Blue warns your owner, imam and secretary by email ahead of time and shows a safe fallback time until it is fixed. Every Thursday, Blue emails your owner and secretary the coming week's times to approve or change. An owner can pause that email. Your masjid can bring its times into Blue from Masjidal or from a spreadsheet.
• Your public page and times. Your masjid's prayer times are public. Anyone may read them on your page and through Blue's free public times feed, without signing in.
• Screens. Your masjid's screens show its own times, announcements and items. Screens carry a small Muslim.Blue credit. Sponsor items on a screen are only ones your masjid approved. During salah, a screen shows a quiet "Salah in progress," starting at each iqamah. A screen keeps the last year of times it received, so if the internet drops it keeps showing them.
• Giving. Online, by text, and in person. See Giving below and the Giving Terms.
• Community. Followers, membership and dues, households, messages, janazah notices, elections, and bookings of your spaces.
• Your website. A masjid without a website can have one made with Blue, and an owner can set it to use the masjid's own domain. A change to your times in the Office is sent to that website. A masjid that already has a website can show its times on it with Blue's embeds or the Muslim.Blue plugin for WordPress.
• Programs and school. Programs and classes take sign-ups, keep a waitlist and take attendance. A program's fee is paid to your masjid's own Stripe account, and Muslim.Blue takes nothing from it. The weekend school's tuition is paid the same way, and the school takes attendance and has a view for parents. Teachers see only their own classes. A child a parent registers never has an account of their own.
• Volunteers. Shifts, sign-ups, swaps and hours for the people who help your masjid.
• Ramadan. Iftar sponsors on your screens, and on your public page, community iftars with sign-ups, i'tikaf registration, your Eid prayer times, and zakat al-fitr until your first Eid prayer. They all move together with your masjid's own moon decision.
• Reports. On the 1st of each month, Blue emails your owner and treasurer the report for the month before, with the prayer time changes and warnings, the weekly checks, and what changed in the Office.

We improve Blue over time. We may add, change or retire features. We do not promise notice before we change or retire a feature, though we may tell your owners ahead of time as a courtesy.

The plan and its price

Blue has one plan for every masjid:

You add a card on Stripe's own secure page. Sales tax is added where it applies. From the Office's Billing page, your owners and treasurers open Stripe's billing page to update the card and see every receipt. An owner or treasurer switches between monthly and yearly on the Billing page itself. The switch takes effect at your plan's next renewal. Until then your masjid keeps the plan it has, and no credit is given for the time left on it. Only owners and treasurers see Billing.

An owner or treasurer can record your masjid's sales-tax exemption certificate on the Billing page. A copy of it, if you add one, is kept privately: it is locked in our records and never public. Recording a certificate does not change the tax on your plan: sales tax is still added where it applies. If that changes, we will tell your masjid first.

The plan renews on its own, each month or each year, until it ends.

Beside the button that adds a card, Billing says that the plan renews automatically at the price shown until it is canceled, and how to cancel. The owner or treasurer adding the card checks a box to confirm it, and we keep who checked it and when. When the card is on file, we email your owners and treasurers a confirmation with the plan, its renewal terms and how to cancel. About 45 days before a yearly plan renews, we email them its date, its price and how to cancel before then. No plan is longer than a year.

When a payment fails, the plan keeps running while Stripe tries the card again. If Stripe ends the plan, or its paid period runs out by more than three days with no payment, Blue pauses it.

A masjid has one plan. If a card is added twice at the same moment, Blue cancels the second plan so only one is billed.

Price changes

A change to Blue's price never moves a running plan by itself. Moving running plans to a new price is a separate step we take, and it applies from each plan's next payment. A founding masjid is never moved.

We email your owners and treasurers at least 30 days before a new price applies to your plan, and we do not move your plan to it sooner.

The free trial

• The trial is 30 days. Day 1 is the day your masjid is published, on your masjid's own calendar. A masjid with no owner yet starts its trial when its first owner joins.
• No card is needed for the trial. If you add a card during the trial, nothing is charged until the trial, and any sponsored months, are over.
• We email your owners and treasurers on day 23 and on day 29.
• If the trial ends with no card and nothing paid or sponsored, Blue pauses the plan on day 31. See If the plan stops.
• A masjid gets one trial. Publishing again does not start another.

Founding masjids

The first 25 masjids to start paying become founding masjids. A masjid's place is given at its first paid invoice, in the order payments arrive. A $0 trial invoice does not count.

A founding masjid keeps its founding price for life, on either plan, whatever the price for new masjids becomes: $69 a month or $690 a year, or half that once half price is confirmed. A switch on the Billing page keeps a founding masjid on its founding price. If its plan is ever found on another price, Blue moves it back to its founding price and credits the difference for the time already paid.

"For life" means for as long as your masjid's plan never lapses for more than 6 months in a row. A lapse is a time when the plan is paused or has ended, with nothing paid or sponsored. If your plan lapses for longer, your masjid no longer has its founding price, and pays the price for new masjids if it comes back. While the plan is lapsed, the Billing page shows the date the founding price would end, and we email your owners and treasurers if it does.

Half price for musallas and student groups

A musalla or a student group may ask for half price. An owner or treasurer asks from Billing and says in a sentence or two what makes it one. We confirm it or decline it, and your masjid sees the answer in Billing and in its Activity.

Once we confirm it, a card added later goes on the half price, and a plan already running moves to it from its next payment. Nothing is charged or refunded for the change itself.

Half price is for musallas and student groups only. If your masjid stops being one, please tell us. Half price then ends at your plan's next renewal after we tell you it ends.

Sponsors

Anyone may pay for some months of your masjid's plan as a gift, from your masjid's sponsor page.

• A sponsor pays for 1, 3, 6 or 12 months. Twelve months cost what the yearly plan costs. A sponsorship is priced at your masjid's own plan price: each month costs what a month of your plan costs, which is half for a masjid on half price.
• The sponsor page tells sponsors plainly that sponsoring pays Muslim.Blue, a for-profit company, for your plan. It is not a donation to your masjid and it is not tax-deductible.
• A sponsor may stay anonymous. Your masjid sees a sponsor's name only when the sponsor allows it.
• Sponsored months are added only once Stripe confirms the payment. They extend your paid months, and a card on file is not charged for them: its next charge moves past them. A paused masjid that is sponsored runs again.

If the plan stops

Blue pauses a masjid's plan when the trial ends with no card, when the card on file stops paying, when a canceled plan reaches its end, or when paid or sponsored months run out with no card on file. While the plan is paused:

• Your prayer times still show on your public page, your screens and, once it is out, the Blue app, and your congregation sees no change.
• The Office can be read but not changed. A few things still work: adding a card, taking back or withdrawing a message, janazah notices, and emergency messages on the screens. On the Screens page, a screen can still be revoked.
• Refunds, dispute evidence and exports on the Office's giving pages keep working, so your donors and your records are looked after. Other changes on the giving pages wait until the plan runs again. Your masjid's own Stripe account is yours, so your treasurer can always reach it directly at Stripe.
• Your owners and treasurers get one email when the plan is paused.

Adding a card, paying, or being sponsored starts the plan again, and the Office can be changed again.

Ending the plan

Your masjid may stop using Blue at any time.

An owner or treasurer cancels the plan from the Office's Billing page, with two-step sign-in. The plan keeps running until the end of the period already paid for, and Billing shows that date. Until then, "Keep the plan" takes the cancellation back, and the plan renews as before. Your owners and treasurers are emailed when the plan is canceled and when it is kept. Stripe's billing page, opened from Billing, can cancel too, and only at the end of the period already paid for.

So your masjid cancels online, in the Office: an owner or treasurer uses "Cancel the plan" on the Billing page, or Stripe's billing page opened from Billing. No call or email is needed. Either way the plan runs to the end of the period already paid for.

If your masjid cancels a yearly plan, we refund each whole month left in the year it paid for. A month already begun is not refunded, and a monthly plan runs to the end of the month already paid for, with no refund. Ask for the refund at support@muslim.blue; once we refund those months, the plan ends at the end of the month it is in.

When the plan ends, Blue pauses the masjid as described above. Your masjid's records stay in Blue: nothing is deleted when a plan ends. See Data processing terms for what happens to them after that.

We may suspend your masjid's use of Blue at once, without notice, when that is needed to stop harm or to obey the law. We may end this agreement if your masjid seriously breaks it or the Acceptable Use Policy and does not fix the breach within 15 days of our written notice. And either side may end this agreement for any reason with 30 days' written notice to the other; this applies to founding masjids too.

Giving

• Each masjid connects its own Stripe account, of the kind Stripe calls Standard. Your masjid owns that account outright and accepts Stripe's own terms for it.
• Every gift is charged on your masjid's own Stripe account. Blue adds no fee of its own and takes 0%. Stripe charges its own fee, which your masjid pays to Stripe.
• The "cover the fees" box is checked when the page opens. A donor who leaves it checked adds Stripe's fee to the gift, so your masjid receives the whole gift. The box uses your masjid's own Stripe rate once your treasurer sets it.
• Zakat is kept apart from other funds. It is never moved into or out of, and it goes to a zakat-only Stripe account when your masjid connects one.
• Receipts come from your masjid. They carry the tax wording your treasurer chooses: the IRS Publication 1771 wording for a 501(c)(3), your own words for any other masjid, and none until you choose. Your masjid is responsible for whether its receipts and statements are right for its tax status.
• Refunds are your masjid's decision. An owner or treasurer issues them from the Office with two-step sign-in, on your masjid's own Stripe account, and the donor is emailed.
• Stripe does not give back its own fee on a refund, so your masjid pays that fee for a gift it gives back. The Office shows how much before the refund is confirmed.
• Card readers for the lobby are bought in your masjid's own Stripe account, at Stripe's price. Blue adds nothing.

Email and text messages

• Messages your masjid sends by email through Blue come from your masjid's own domain once its DNS records are verified. Until then they come from "Your masjid via Muslim.Blue". Replies go to your masjid once it has set a reply address in the Office. Until it sets one, replies go to the address the email came from, which is Muslim.Blue's own sending address until your domain is verified.
• Your plan includes a monthly allowance of texts, 1,000 by default. A text over the allowance is not sent, and the Office warns before you send. Replies to text-to-give count against the same allowance.
• People get your texts only after they opt in with their own phone and enter the code we text them. Anyone may stop them by replying STOP.
• A janazah notice cannot go out on any channel until the family's consent is recorded, and it comes down when the consent is withdrawn.

Your masjid's responsibilities

Your masjid agrees to:

1. Give roles in the Office only to people it trusts, and take them away when someone leaves. Owners, treasurers and election officers must use two-step sign-in.
2. Check the iqamah times, Jumu'ah times, Ramadan and Eid announcements it sets. Each masjid announces its own decisions.
3. Keep its giving details true: its legal name, address, EIN and tax status, and the funds it offers.
4. Use zakat, sadaqah and other funds for the purposes it tells donors, and keep its own books.
5. Handle donors' requests for refunds, and answer disputes with its bank or Stripe.
6. Send messages only to people who follow the masjid, belong to it, or asked to hear from it, and only about the masjid.
7. Post janazah notices only with the family's consent, and keep what it posts on its page and screens lawful and respectful.
8. Use the information of its congregation, donors, members and their children only for the masjid's own purposes, and keep it private.
9. Follow the law that applies to the masjid, including the law on charities, fundraising, elections under its bylaws, and messages.
10. Follow the Acceptable Use Policy, and pay for the plan on time.

Data processing terms

These terms say how we handle the personal information your masjid keeps in Blue. They are part of this agreement.

Who decides, and who processes

Your masjid controls its masjid records: the information about its donors and their gifts, pledges and recurring gifts; its members, households and their children; its followers; its messages and who they reached; its elections; its space bookings; and its programs. Your masjid decides why and how they are used. We process them for your masjid, to run Blue for it, following your masjid's instructions. Your masjid's instructions are what its people do in the Office and the choices it makes there.

Each person's own Muslim Colors account (their sign-in, email address and name) belongs to that person and is covered by the account's own Privacy Notice. Blue's own records about your masjid's plan, billing and support are ours.

What we do with masjid records

• We use masjid records only to run Blue for your masjid, to keep it secure, to answer your masjid's support requests, and when the law requires it.
• We do not sell masjid records, and we do not use them to advertise to anyone.
• One use goes beyond your own masjid, and it names no one: Blue's employer matching lookup may say that an employer matched a gift to a masjid in a month, when matching gifts from that employer reached two separate masjids that month. It may also say so when we have checked and approved a single masjid's matching-gift record for that month. It never names the masjid or the donor.

Who at your masjid sees what

• Giving records are seen in the Office by owners and treasurers. A donor's phone number is shown only when the donor chose to share it.
• Membership records (applications, answers, birth dates, households, dues and history) are seen by the owner, the secretary and the membership role.
• A child's allergy, medical and accessibility notes are sealed. The adults of the child's household can open them. A teacher of the child's class sees only the notes a parent marked as needed in class, and every such view by staff is recorded.
• Messages are written by owners, imams, secretaries and the communications role.

Who at our company sees what

A small team runs Blue's servers and answers support. They can reach masjid records when running or fixing Blue, or when your masjid asks for help.

How we keep masjid records safe

• The most sensitive values, such as children's health notes and the phone numbers of the people allowed to pick them up, are sealed with encryption at rest. So are documents sent to prove a claim to a masjid's page.
• Money actions in the Office (refunds, exports, statements, moving gifts between funds, zakat payouts and voids) ask for two-step sign-in at the moment they are taken.
• Changes to money, roles and records are written to an audit log, and the application never changes an entry. An entry is deleted only when the time our Privacy Notice sets for it runs out.
• Card and bank details are entered into Stripe's own fields on the giving page and go to Stripe. Blue keeps only what the donor sees of a saved method, such as the card brand and last four digits.
• The Office and giving pages load scripts only from Muslim.Blue itself, and from Stripe on the payment step.

Service providers

We use these service providers to run Blue. Each gets only what its job needs:

We keep this list current on this page.

When someone deletes their Muslim Colors account

When a person deletes their Muslim Colors account, Blue deletes their follow and their profile, ends their place in a household, and clears their membership answers and directory listing. Their Office roles are removed too. Their membership is ended, with the reason "The account was deleted."

Your masjid's own records of what happened stay with your masjid: gifts and receipts, dues paid, election rolls and ballots, and bookings. A person's request about those records is handled as Requests from people says.

When the last adult of a household deletes their Muslim Colors account, its children's health notes and pickup contacts are deleted, and the children are marked as removed from the household. The same happens when a parent removes a child. Each child's name and date of birth stay on the removed record, with no set time limit.

Requests from people

When a person asks us to see, correct or delete what your masjid's records hold about them, we answer the request first. When it needs your masjid's decision, for example about a gift record, we ask your owners, and your masjid answers for its own records. From our desk we can send a request to your masjid's owners in the Office, where they answer it or hand it back to us, and both steps are recorded. If a person asks your masjid directly, your masjid answers, and we help when asked.

If something goes wrong

If a security breach affects your masjid's records, we tell your owners as the breach laws that apply require.

After the agreement ends

Your masjid's agreement ends when your masjid stops being our customer: when no owner is left on its page, or when we delete its records at its written request. A plan that is canceled or paused does not end it. We keep the record of your masjid's agreement (the version, who agreed and when) until 7 years after the agreement ends, then delete it.

An owner or treasurer can export your masjid's gifts, donors and payouts from the Office as spreadsheet files, with two-step sign-in. Those exports keep working while a plan is paused, including after it ends.

After the agreement ends, we keep your masjid's records until your masjid asks us in writing to delete them, or until the time our Privacy Notice sets for each kind of record runs out, if that comes first. When your masjid asks, we delete them, except our own records of your plan and its payments and of who claimed your masjid's page, and what the law requires us to keep. If your masjid's page came from public records, it then stays on Muslim.Blue as a listing that nobody runs, with calculated prayer times only, and people's own choices to follow it or to stop its messages stay too. If your masjid added its own page, the page leaves Muslim.Blue, and those choices go with it.

This agreement gives your masjid no right to audit our systems or how we protect its records.

Your masjid's content

Your masjid keeps what it owns: its name, logo, words, pictures and recordings. Your masjid lets us store, copy and show them, in Blue and on its page, screens, messages and, once it is out, the Blue app, as needed to run Blue for your masjid. Blue lists every masjid in the United States from public records, with calculated adhan times. A listed masjid that nobody has claimed shows no iqamah times. A person claims a masjid's page by proving a link to it, and we check each claim before anyone becomes its owner. Claiming a page costs nothing. A person shows their link to the masjid with an email at its own web address, a code mailed to its address, a call from our front desk, or a document, which we keep sealed. If your masjid sends us a photo of its building or prayer hall, you confirm you took it or have permission to use it, and you let us show it on your masjid's page, its share pictures, its screens and its website. We look at every photo before it shows, and we may decline one, for example when a person's face can be recognized.

Support

Write to us at support@muslim.blue. Support hours: every day, 9 a.m. to 9 p.m. Eastern. For a screen emergency, call 843-251-9260.

Promises, limits and responsibility

Blue is provided as it is and as available. We work to keep it accurate and running, but we do not promise it will be free of errors or interruptions.

To the extent the law allows, we are not liable for indirect losses, such as lost income, lost data or other knock-on costs, and our total liability under this agreement is no more than what your masjid paid us for Blue in the 12 months before the claim.

Your masjid will defend us against claims by others that arise from its content, its use of gifts or its messages, and pay what those claims cost us. We will defend your masjid against claims by others that Blue itself infringes their rights, and pay what those claims cost your masjid.

Disagreements and the law that applies

If something goes wrong, please write to us first at support@muslim.blue. Most problems can be fixed that way.

If a disagreement is not fixed that way, it is settled by binding arbitration before one arbitrator, run by [the arbitration provider the attorney names] (LQ11 settles arbitration but not its provider. The attorney names the provider whose commercial rules apply.), held by video where possible. Each side brings claims only for itself, never as part of a class, group or representative claim. Either side may still bring a claim in small claims court instead, if it qualifies there. A claim that arbitration cannot hear goes to the state courts of Darlington County, South Carolina, or the federal court in Florence, South Carolina, unless the law of the state where your masjid is requires that it be heard in that state's own courts. A small claims case is heard wherever a small claims court will hear it.

This agreement is governed by the laws of the state where your masjid is.

Changes to this agreement, and notices

We may update this agreement. Every version is listed at the end of this page with what changed. When a new version changes something that matters, an owner of your masjid is asked in the Office to agree again. Until an owner does, your masjid cannot be published or add a card. Prayer times, screens, emergency messages and everything else keep working. A version that changes nothing that matters asks no one again. A new version takes effect for your masjid at your plan's next renewal after we post it.

Notices to us go to legal@muslim.blue and Muslim Blue LLC, PO Box 2, Darlington, SC 29540. Notices to your masjid go to its owners' email addresses.

General terms

• The whole agreement. This agreement, with the documents it names, is the whole agreement between your masjid and us about Blue. It replaces anything said or written before about the same things.
• If one part fails. If a part of this agreement cannot be enforced, it is enforced as far as the law allows, and the rest stays in force.
• No waiver by waiting. If either side does not enforce a part of this agreement at once, it has not given up the right to enforce it later.
• Transfer. Your masjid may not transfer this agreement to anyone else without our written consent. We may transfer it to a company that takes over Blue or our business, for example in a merger, a sale or a reorganization.
• What lasts after it ends. The parts on money already owed, records after the agreement ends, promises and limits, responsibility for claims, and disagreements and the law that applies stay in force after this agreement ends.
• Events beyond control. Neither side is responsible for a delay or failure caused by events beyond its reasonable control, such as a natural disaster, war, a power or network outage, or a provider's failure, as long as it works to recover as soon as it can. This does not excuse paying for the plan.
• Independent parties. Your masjid and we are independent parties. This agreement does not make either side the other's partner, agent or employer.